Statement

We are delighted to be able to re-open once more and welcome you back to The Lawrance (Hotel Living) Ltd – Micklegate. The safety and wellbeing of our guests and staff is at the forefront of everything we do and we would like to reassure you that a comprehensive range of assessments outlining our procedures in relation to COVID-19 are in place. We will continue to follow and implement future Government Guidelines as and when it happens.

Our housekeeping team are always very thorough, but you will now notice that our team will go above and beyond to take every precaution required:

Enhanced Cleaning

Enhanced cleanliness and sanitation
Extensive and frequent use of hand sanitation and sanitation units around our building
Deep and frequent clean and sanitation of guest apartments, communal areas such as corridors, reception, etc.
Frequent checks and audits of cleaning protocols
Frequent cleaning of all surfaces, handrails,desks, telephones etc
Guests will be asked to abide by the social distancing rules in all public areas.

Guests Apartment Hygiene

To ensure that we successfully manage enhanced cleanliness protocols and social distancing rules we will have fewer rooms available at any given moment. We will only open Micklegate location. Our enhanced hygiene protocols include:

All linen fabrics removed and laundered between guest visits
All in room facilities will be deep cleaned between guest visits
This single use strategy will extend to all publications, which will no longer be available in public areas or apartments but behind reception and provided on request
After the apartment is thoroughly cleaned, we replace the towels and make up the bed with freshly laundered linens. Our housekeeping Supervisor confirms the apartment meets our standards and statement to you, a Room Seal protection will be placed over the door. Upon your arrival, you will have complete peace of mind that the apartment is clean and ready and safe for your stay.

Social Distancing

We ask that our team and our guests respect the current Government guidelines around social distancing.

Seating areas and workstations will be arranged to respect the current 2 metre social distancing guidance

We will continue to operate a contactless check-in policy
We have currently suspended our holding of luggage service to protect the safety of our guests and of our team.
We will operate a one-way system on the stairs.

Our team has undertaken intensive training around the new health and hygiene protocols prior to reopening
Our team will have their temperatures checked on arrival before their shift
Additional hand washing procedures and audits have been introduced for our team
We have implemented staggered arrival and departure times for our admin team
PPE will be provided for our team members where appropriate such as face coverings, disposable gloves.

Keeping up to date

This is not exhaustive, and we will continue to update this document as new guidelines are released. We look forward to welcoming you at The Lawrance with the above in place to ensure the safety of both our guests and team members.