Frequently Asked Questions
1. Is Reception open?
For the safety of our guests and staff, our reception will be temporarily closed to maintain a safe and contact-less check-in but we will be happy to assist you via email
2. How to validate a car park ticket?
You are more than welcome to use the blue validation machine located next to the guest computer in Reception. Simply insert the ticket in and wait until it stamps it.
3. Where are my keys located?
You fill find your keys in the key boxes located on site. Please read the arrival information email to know where to find them.
4. Where do I drop my keys on departure?
We ask that you drop the keys in the key drop box outside the Pedestrian gate or to put them back in the original key box.
5. What happens if I get locked out?
You can use your emergency key card that is in your key box.
If by any chance you have lost both, please call Out of Hours.This will incur a charge.
6. What do I do if I need extra towels, tea, etc?
We would kindly ask that you send us an email so that we can provide anything you need the following day.
7. Can I leave my luggage?
We are temporarily not offering this service for your safety. However, if an early check-in would help, please email reception to see for availability on your date of arrival (where available at an additional cost) so that you have more time to explore our lovely city. You can move your luggage and leave in your car or the train station has a luggage facility all only a few minute’s walk away.
8. Has my room been cleaned and sanitised?
Your room is carefully cleaned and will feature a room seal to let you know that it has been completed.
9. OUT OF HOURS SERVICE:
Our ‘Out of Hours Service’ will operate for the moment on a different schedule, each guest will be called on the day of arrival prior to check-in, to ensure you are clear on all points received on your arrival information document emailed to you 24 hours prior, we can go through any questions you may have. We are also available from 3-5.30pm daily if you have an access questions and you have misplaced your arrival information at that moment, please feel free to email and we will do our best to help you as quickly as possible.
Any emergency that may occur you will also be provided a contact number on your arrival documentation that you will be able to contact for assistance.
Your arrival email will display all of your gate codes and key box codes, please ensure you check for this email prior to arriving to ensure your check-in process is seamless.
10. The Lawrance Harrogate
The Lawrance Harrogate will be reopening on 1st September 2020.
If you have any questions or queries with regards to a reservation for our Harrogate location please email our York email address (firstname.lastname@example.org) or email email@example.com and we will endeavour to respond within 24 hours.
We will update you as soon as our Harrogate location and our Tanner Row location are ready to open the doors once more.