Frequently Asked Questions

1. Is Reception open?

For the safety of our guests and staff, our reception will be temporarily closed to maintain a safe and contact-less check-in but we will be happy to assist you via email

2. How to validate a car park ticket?

You are more than welcome to use the blue validation machine located next to the guest computer in Reception. Simply insert the ticket in and wait until it stamps it.

3. Where are my keys located?

You fill find your keys in the key boxes located on site. Please read the arrival information email to know where to find them.

4. Where do I drop my keys on departure?

We ask that you drop the keys in the key drop box outside the Pedestrian gate or to put them back in the original key box.

5. What happens if I get locked out?

You can use your emergency key card that is in your key box.

If by any chance you have lost both, please call Out of Hours.This will incur a charge.

6. What do I do if I need extra towels, tea, etc?

We would kindly ask that you send us an email so that we can provide anything you need the following day.

7. Can I leave my luggage?

We are temporarily not offering this service for your safety. However, if an early check-in would help, please email reception to see for availability on your date of arrival (where available at an additional cost) so that you have more time to explore our lovely city. You can move your luggage and leave in your car or the train station has a luggage facility all only a few minute’s walk away.

8. Has my room been cleaned and sanitised?

Your room is carefully cleaned and will feature a room seal to let you know that it has been completed.

9. OUT OF HOURS SERVICE:

*Out of Hours Contact Number 07720 740205*

We kindly ask all guests to familiarise themselves with the self check-in process to avoid using the emergency out of hours number wherever possible.

This service should only be used in case of emergency and is only available between the hours of 6pm and 9am. Our Out of Hours will be happy to assist guests over the phone and only in extreme cases, will they come out to the apartments. Please be aware that all call outs that are not deemed as necessary will result in a call out charge being charged to the card used to make the reservation.

This number should only be dialled for:

*Noise Disturbance from other guests*- Please be aware that The Lawrance cannot be held responsible for any incidents that are out of our control.

*Loss of Power/Electricity* – Where possible, please check the fuse box in your apartment before calling

*Leak* -Where possible, place towels down and email reception and we will get a Plumber out as soon as possible.

We will always do our very best to ensure we do all we possibly can to rectify anything that is within our control and within these still difficult and trying times. Please stay safe.

10. The Lawrance Harrogate

We will update you as soon as our Harrogate location is ready to open.