Terms & Conditions

In these Terms and Conditions “we” and “us” means L Batley Holdings Limited of Boston House High Street Boston Spa Wetherby, LS23 6AD. The Lawrance Luxury Apartments is a division of L Batley Holdings Limited.

Terms & Conditions

1.1          Your Booking                          

·         Any booking, however made, will only come into existence when payment has been made in full and your confirmation has been dispatched by us.

·         Restrictions may apply in certain locations including, but not limited to, minimum night stay and age restrictions; you will be advised of these at the time of booking where applicable. We reserve the right to refuse any booking at any time.

·         All guest names and contact telephone numbers are required at the time of booking.

·         As soon as your confirmation and invoice are received, please check the details carefully. If anything is not correct you should tell us immediately. However, we regret we cannot accept any liability if we are not notified of any inaccuracy in the documentation. If there is an error in the confirmation or invoice, we reserve the right to correct it as soon as we become aware of it and will do so within 7 days of issue of the confirmation or invoice or, if your arrival date is within 7 days of booking, no later than 24 hours before your arrival date.

.                 Once we have confirmed your booking we will not be under any obligation to make any refund or repayment in any circumstances other than as set out in conditions 4.4 and 5.1; save that your statutory rights are unaffected.

 1.2          Special Requests

We will endeavour to do everything we can to help guests with special requirements. Please ensure we are made aware in writing, of any special requirements at time of booking so we can help you select the most suitable apartment for your needs. Although we will endeavour to meet any reasonable requests no guarantees can be given that any request will be met. Conditional bookings cannot be accepted i.e. any booking which is specified to be conditional on the fulfilment of a particular request.

1.3          Group Bookings

We consider a group to be three apartments or more being booked in either Harrogate or York for similar dates. Special conditions may apply and these will be advised at the time of booking. 

2.1          Payment

Payment in full is required at the time of booking for bookings made within one month of the stay. For bookings made outside the one month deadline then a deposit of 20% will be taken at the time of booking and payment of the 80% balance taken one month prior to arrival, unless otherwise agreed. If payment does not reach us at the required time we reserve the right to suspend or cancel any booking made.

Payment should be made in Pounds Sterling by:

·                 Payment through the payment mechanism on our website

.                 Credit or Debit card.

A transaction fee of 3.6% on the total payable will apply to American Express Card (Amex) and 1.5% to Visa Credit Card and MasterCard payments. There is no transaction fee on Visa Debit Card or Maestro payments. Credit card details must match the security checks. We may pass your debit/credit card details to a third party to process any payments.

·         Company or personal Cheque: payable to The Lawrance; payment shall only be deemed to have been accepted once the cheque has cleared through our account, but the contract between us will have been made on our accepting your booking. We will be entitled but not obliged to cancel the booking if payment does not clear in our account; non-clearance or cancellation (“stopping”) of your cheque will not cancel your booking other than at our election.

·                 Bank Transfer: (bank details are available on request).

 

2.2          Security Deposit

A  Security Deposit to cover “additional charges “ ( see cl.12), including breakages, damages, extra cleaning and further accommodation charges incurred during your stay, may be taken at the time of booking or on arrival at the apartment.

 

2.3          Payment of Additional Charges 

Valid credit/debit card details must be supplied at the time of booking and/or upon arrival at the apartments to cover “additional charges “(see cl.12.).

These charges will be deducted from any Security Deposit held or from a debit/credit card supplied and any balance on the security deposit will be refunded. A written statement of the “additional charges” will be sent to you. In the event that payment under a debit/credit card is declined, or no card details are provided, we reserve the right to invoice the booker or guest direct for these charges.

3.1          Pricing

 

The rates we advertise are to the best of our knowledge correct at the date of publication but we reserve the right to change any rates from time to time. Prior to the booking being confirmed rates quoted are based on the rates prevailing at the time but are subject to change. Once a booking has been confirmed we will not change the rate quoted unless you amend the booking or our cost of supplying the accommodation changes as a result of tax changes or currency fluctuations beyond our control. VAT is charged and payable at the rate in force at the time of booking.

 

4.1          Changes, Extensions and Cancellations

All requests for changes, extensions and cancellations must be made in writing directly to us. Accordingly, if your booking is not changed, extended or cancelled through us you will be liable to pay us the full amount of the booking.  Acceptance of any changes, extensions and cancellations is wholly at our discretion.

 

4.2          Changes  

If you wish to change any detail of your confirmed booking we will do our best to make the change. All changes of date are subject to availability. Should any change be rejected, the original booking will be re-instated. Acceptance of any changes is wholly at our discretion.

 

4.3          Extensions

If you wish to extend a stay please give us as much notice as possible in order to facilitate your request. All extensions are subject to availability and rate change.

Where notice to extend a stay has been given, we reserve the right to take all additional payments and charges from any credit/debit card used to make the original booking, or an invoice for the extended period will be sent to your billing address and payment must be made by return; failing this we reserve the right to cancel the extension, and no extension booking shall be binding on us until we have received full cleared payment.

 

4.4          Cancellations

Bookings for properties such as our apartments are almost invariably made well in advance and can be for relatively lengthy stays in comparison with hotels or other travel accommodation.  It is very difficult, therefore, to re-let an apartment after a booking has been cancelled particularly at short notice.  However, we will make every reasonable effort to re-let your apartment if we receive a notice of cancellation from you and if we are able to re-let it for the whole of the period of your booking we will refund all money you have paid (including all booking fees, but excluding, where applicable, any amendment charges, and credit card charges you have already incurred) after deducting any costs (such as marketing and/or administration costs) reasonably incurred by us in connection with the re-letting.

 

If it is not possible to re-let the apartment for the full period booked then a cancellation charge will be payable, based on the number of days before your arrival date that we received written notification of your cancellation, as shown in the following table.  For the purpose of this table, cost means the total cost of the booking, including any extra items already booked by you.

Number of days before arrival date that written               notification of cancellation is received by us: 

More than 21 days – Nil

21-10 days – 50% of total fee due

9-0 days – 100% of total fee due

In addition, any security deposit paid by you will be refunded in full, unless there are any outstanding charges due to us, in which case you agree that we are entitled to use the security deposit towards such outstanding charges.

We strongly recommend that you obtain appropriate and adequate travel and personal insurance cover as, depending on the reasons for your cancellation, you may be able to reclaim our cancellation charges from your insurance company.                                                 

 

5.1          Changes by Us

We do not expect to have to make any changes to your booking however occasionally bookings have to be changed or cancelled or errors in information or other details corrected and we reserve the right to do so. If this does happen, we will contact you by telephone or email where reasonably possible. If a change has to be made or your booking has to be cancelled we will, if possible, offer you an alternative apartment of similar type and standard in a similar location for the same period. If the alternative apartment is advertised at a lower price, you will receive a refund of the price difference. However if the alternative apartment is at a higher price the new price will be payable. If you do not wish to accept a change or any alternative apartment offered or we cannot offer you a suitable alternative apartment, you may be entitled to cancel your booking and receive a refund unless this is the result of an Event beyond our Control – see below. You should tell us as soon as possible whether you wish to accept any change or alternative apartment offered or alternatively if you want a refund.

 Events beyond our Control include but are not limited to the following: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad weather, epidemic, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations and building work undertaken at the property or in the local area, strikes, lockouts or boycotts, embargo, blockade.

 

6.1          Insurance

We are not responsible for the theft and/or damage of your personal belongings during your stay in any apartment booked. Therefore you are advised to ensure you have appropriate insurances in place.

7.1          Website

Reasonable care has been taken to ensure that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith. Given the above factors, we do not warrant that any of the content on our website (and/or other means of promotion or advertising) accurately or completely describes any of the apartments. Our website may link to other websites and we are not responsible for the data policies, content or security of these linked websites.

Our website (and/or other means of promotion or advertising) will only have a general representation of the accommodation shown.  Actual apartment size, design, fixtures, furnishings and facilities may vary.

 

8.1          Liability

All warranties, conditions and other terms implied by statute or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with us and these conditions shall apply in their place.

However, nothing in these terms and conditions shall affect your statutory rights if you are a consumer. Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from negligence; or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us, or any liability that cannot by law be excluded.

 

Subject to the paragraph above, we shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss of corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.

 

If you are booking for, as or on behalf of a business or business employee, that business shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with your, or your business’, breach or negligent performance or non-performance of these terms and conditions. If you are booking for, as, or on behalf of a business or business employee, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to us under your booking.

 

Other than in relation to death or personal injury caused by our negligence, or any other liability that by law cannot be excluded or restricted, our liability to you in relation to these conditions is limited to the higher of (i) GBP £1,000; and (ii) the value of the booking made with us.

 

9.1          Your Accommodation

All apartments are occupied as serviced apartments and are only to be used as temporary or holiday accommodation for you, or your organisation. They are not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy or an assured shorthold or assured tenancy. No relationship of landlord and tenant is created and no statutory security of tenure exists now or when the period of occupation ends. If you or any member of your party fails to vacate at the end of the period you will be charged the appropriate accommodation charges for the continued period of occupation. No persons other than the guests have the right to use the apartment.

These conditions constitute an excluded agreement under s. 3A(7)(a) of the Protection from Eviction Act 1977 (as amended) and cannot be construed as an assured tenancy under the Housing Act 1988 (as amended).

We cannot guarantee an exact apartment number prior to arrival.

The maximum guests in an apartment are determined by the number of beds/sofa-beds/or availability of z-beds in the apartment. If the maximum number is exceeded then we may refuse access to the accommodation and/or reserve the right to charge for additional apartments.

 

9.2         Arriving and Departing

Apartments are available from  3 p.m. on the day of arrival to 11 a.m. on the day of departure. Early arrival or late departure may be available for an additional charge but cannot be guaranteed unless booked from the night before arrival or for the night after departure.

 

9.3         Access to Your Apartment

Key collection details will be provided to you prior to arrival. Some apartments do not have a reception desk and you will be given a code to enter the building and details of key collection once your booking is paid for and confirmed. It is essential that you have this information with you on arrival and, where notified, contact us in advance to confirm the arrival procedure.

 

9.4          Departure

The procedure for departure will be confirmed on arrival.

 

10.1        Facilities and Services

The following information applies to all of our apartments.   Further information is available on our website or from our reservations team or on arrival.

·         Cleaning: If you are staying for in excess of 7 days, your apartment is cleaned weekly. The day your cleaning is scheduled will be advised on arrival. Weekly housekeeping includes linen/towel change and general cleaning for one hour.  Extra cleaning may be provided on request in advance and for an additional charge.  For stays of less than 7 days we do not supply housekeeping services, but this can be arranged with 48 hours’ notice and for an extra charge.

 

·         Maintenance: Routine maintenance is carried out regularly by our Management team; however, occasionally we may need access to your apartment to carry out essential maintenance. We will normally give you 24 hours’ notice except in the event of an emergency when we require immediate access.

·         Broadband: While we will make every effort to ensure the service is available at all times, we are unable to guarantee any internet or broadband connection and where a fault is deemed to be associated with the users’ hardware or software no support will be available. We are not responsible for loss or damage to guests’ computers or software at any apartment or while connected to a network service. Guests must not use the broadband connection at the apartment for illegal or immoral purposes and we reserve the right to pass on any records to the authorities if required.

·         Security: Guests will be provided with a set of keys/fobs/access cards to access the property and the apartment. Additional sets can be provided on request. It is your responsibility to ensure you are in possession of these at all times and that they are returned at the end of your stay. An additional charge will be made for replacements and if we are required to provide access due to lost or forgotten keys.

·         Interruption to services:  We will make every effort to ensure that guests enjoy a peaceful stay, however, we cannot guarantee or be held responsible for any failure or interruption of, services to the apartment or the building, including electricity, air conditioning, water or any damage to telephone, broadband, internet and other communications, including disruption or noise caused as a result of repair works being carried out in another part of the property. Where we are made aware of such failure or interruption we will endeavour to rectify such services within a reasonable period of time at our apartments, and will use reasonable endeavours to ensure any preferred supplier is made aware of, and rectifies, such problems within a reasonable period.

·         Management Services: Our Management team is available to ensure your stay is as comfortable and enjoyable as possible. Contact details and working hours are made available on arrival

.                 We provide an ‘out of hours emergency contact service number’.  This is open 24/7 and is provided for genuine emergencies only, such as but not limited to: Power Loss, Fire, Flood, alarms and security matters.  Guests are requested to refrain from using the out of hours contact number for non-emergency events.  We reserve the right to charge £50 as a call-out fee for inappropriate use of this facility.

.                 Special / general requests, i.e. hypoallergenic bedding; high chairs; cots, z-beds, breakfasts, etc, 48 hours’ notice is required, otherwise we are not able to guarantee the availability.

 

11.1        Guest Responsibility

Guests are expected to comply with any regulations for use of the apartment. These are available on arrival usually in the Guest Information Folder, in the apartment. If any guest breaches any of these conditions or the regulations, we reserve the right to request a guest vacate their apartment immediately without refund.

 

·         Smoking: Smoking is not permitted in any apartment or apartment building.

·         Pets: Well-behaved pets are allowed in some of our apartments, by prior arrangement and subject to a deposit. 

·         Nuisance: Guests are required to behave in a responsible manner, respect the apartment and their fellow guests and keep noise to a minimum between the hours of 10 p.m. and 7 a.m. This includes causing any sort of nuisance or disruption to fellow guests or using threatening or abusive behaviour towards a member of staff on the phone, in writing or in person. Guests are not permitted to use the apartment for any illegal or immoral purposes.

·         Age Restrictions:  Bookings will not be accepted from any paying guests under the age of 18. Proof of identification and date of birth may be requested on arrival and if not presented on request, we reserve the right to cancel the booking.

·         Visitors: Guests are responsible for their visitors. Non-residents will not be allowed access to the apartments after 11 p.m. and we operate a strict no loud or noisy party policy.

·         Damage:  Guests are required to keep the apartment, furniture, fittings and effects in the same condition as on arrival. Inventories and condition reports can be provided at the start and end of the stay, if required. You are required to notify us of any damage, loss or broken items or matters requiring general maintenance. Any damage to the apartment may be charged in full. In the event that these are discovered after departure we will notify you or the booker within 7 days of departure with full details and where possible photographic evidence.

·         Cleanliness: We expect the apartments to be left in a reasonable state of cleanliness and order on departure. An additional charge will be made for extra cleaning or specialist cleaning to return the apartment to a fit state for occupation. Additional charges may include compensation for loss of revenue in addition to cleaning and repairs.

·         Lost Property: All your possessions should be removed from the apartment on the date of departure. We will use reasonable endeavours to retain any lost items for up to 3 months after your departure date. Guests should inform us in writing or by Email: reception@thelawrance.co.uk  (Harrogate) or reception.york@thelawrance.co.uk (York), for enquiries relating to lost items.   Items left for more than 3 months will be given to Charity.  There will be a postage charge

·         Storage: Where facilities are available and at the owners’ risk storage of luggage may be provided.

 

12.1        Additional Charges

 As a guide additional charges include, but are not limited to the following:

·         Breakages, loss or damage to the apartment or any of its contents

·         Cleaning, specialist treatment charges where more than routine cleaning is required or smoking has occurred - £100

·         Lost keys, fobs or access cards - £50

 

VAT and local taxes are payable on all additional charges and where the level of the additional charges is not specified in these conditions, we will charge you the actual cost together with any administration costs. Prices for additional charges may change at any time. For payment of additional charges see cl.2.3 above.

 

13.1        Health and Safety

We take the health and safety of all our guests seriously. On arrival you should familiarise yourself with the layout of the apartment and building and the health and safety and fire procedures as detailed in your apartment.

14.1.       Quality and Feedback

We are committed to providing quality accommodation and conduct regular audits to ensure that high standards are maintained at the apartments. Many of the apartments are also independently assessed through the Visit Britain Quality in Tourism scheme and details of the star ratings awarded can be found on our website. We also welcome feedback from our guests and ask them to complete a guest satisfaction survey on departure. We value this feedback which provides us with useful information on how we can improve our services further.   

15.1.       Complaints

In the unlikely event that you are dissatisfied with any aspect of your accommodation please notify the duty manager as soon as possible in the first instance. If you do not give us the opportunity to resolve a problem during your stay, this may affect the final outcome of any complaint received. We aim to deliver the best possible customer service, but in the unlikely event that you are dissatisfied with our service, for The Lawrance Harrogate please contact us by email at reception@thelawrance.co.uk, telephone 01423 503226 or write to us at 38-42 Kings Road, Harrogate HG1 5JW. For The Lawrance York please contact us by email at reception.york@thelawrance.co.uk, telephone 01904 239988 or write to us at 74 Micklegate, York, YO1 6LF.

 

16.1        Privacy

Our Privacy and Cookies Policy is set out on this site.

17.1        General

We reserve the right to change these conditions from time to time. If guests are in breach of any of these conditions, we reserve the right to request that guests vacate their apartment immediately. These conditions shall be governed by and construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.

 

 

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